Guest Service Generalist

Travel-Leisure-Co; Port Macquarie; On-site; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Professional development

Discounted hotel stays

Private health cover subsidy

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to support daily Front Office & Food & Beverage functions, ensuring Owners and Guests receive efficient, courteous service throughout their stay.

You’ll handle front desk duties, greeting guests, check-in/out, inquiries, luggage handling, and basic admin tasks while maintaining a proactive, positive attitude and professional grooming standards. Weekend and holiday rosters apply.

Qualifications

• Experience in hotel, cafe, or restaurant settings.
• RSA (Responsible Service of Alcohol) certificate.
• Food Safety certificate.
• Excellent interpersonal skills.
• Willingness to work flexible roster.

Responsibilities

• Food & Beverage functions such as preparing and serving Food & Beverages.
• Front desk duties: greeting owners and guests, check in/out, inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
• Knowledge of administration equipment and basic word processing, email, and Excel documentation.

Skills

Customer service

Communication skills

Hospitality experience

F&B operations

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office & Food & Beverage functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities

• Food & Beverage functions such as preparing and serving Food & Beverages
• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover*

What You'll Bring

• Previous experience in a food and beverage, café, bar or hotel environment is desirable
• Current Responsible Service of Alcohol Certificate
• Current Food Safety Certificate
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, morning, evenings and school holiday period across a 7-day roster
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.