Guest Experience Specialist - Front Desk & F&B

Travel-Leisure-Co; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU—Fiji,

Subsidised private health cover

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to support daily Front Office and Food & Beverage operations in our Sydney team. You will greet owners and guests, check in/out, answer inquiries, handle luggage, and contribute to a warm, welcoming experience.

The role requires experience in hospitality, a valid RSA and Food Safety certificates, and the ability to work a flexible roster across a 7-day schedule. Join a values-driven employer and help create memorable stays.

Qualifications

• Previous experience in a food and beverage, café, bar or hotel environment is desirable.
• Current Responsible Service of Alcohol Certificate.
• Current Food Safety Certificate.
• Excellent communicator with strong interpersonal skills.
• Ability to work a flexible roster, including weekends, mornings, evenings and holidays.
• Current driver’s licence (preferable).

Responsibilities

• Perform Front Office & Food & Beverage duties including greeting owners and guests, check-in/check-out, and handling inquiries.
• Provide Food & Beverage service and maintain high service standards.
• Handle portage of luggage, cash handling and balancing procedures.
• Assist with tour & travel inquiries, bookings, reservations, and night audit procedures.
• Utilise basic administration tools (email, Word, Excel) to document and communicate.

Skills

Excellent communication

Interpersonal skills

Customer service

Positive attitude

Tools

Email

Word

Excel

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist to support daily Front Office and Food & Beverage operations in our Sydney team. You will greet owners and guests, check in/out, answer inquiries, handle luggage, and contribute to a warm, welcoming experience.

The role requires experience in hospitality, a valid RSA and Food Safety certificates, and the ability to work a flexible roster across a 7-day schedule. Join a values-driven employer and help create memorable stays.