Guest Service Generalist

Travel-Leisure-Co; Dinner Plain; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Subsidised health cover

Job summary

Travel + Leisure Co. is looking for a Guest Service Generalist to join our team in Dinner Plain. This role involves assisting with room maintenance, food and beverage services, and front desk duties.

The ideal candidate should have excellent interpersonal skills and previous experience in hospitality or maintenance. You'll be rewarded with professional development funding and discounted stays across Australia, Fiji, and New Zealand.

Qualifications

• Previous experience in a similar role desirable.
• Current driver's license is preferable.
• Ability to work a flexible roster including weekends.

Responsibilities

• Assist with maintenance of rooms, grounds, and equipment.
• Prepare and serve food and beverages.
• Perform front desk duties including check-ins and inquiries.
• Handle cash and balance procedures for transactions.
• Report all maintenance issues as required.

Skills

Communication skills

Interpersonal skills

Food & Beverage knowledge

Maintenance knowledge

Occupational Health & Safety

Chemical handling

Education

Responsible Service of Alcohol Certificate

Food Safety Certificate

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you enjoy working in an environment where no two days are the same, join our team as the Guest Service Generalist today!

How You'll Shine

• The successful candidate will assist our maintenance department and with maintenance of rooms/grounds, maintaining inventories, caring for equipment and completing resort preventative maintenace, inspection & reporting of faults, reporting all maintenance issues as required and assisting guests when required.
• Food & Beverage functions such as preparing and serving Food & Beverages
• Perform duties of the front desk, including greeting owners and guests,
• Check in and out,
• Answer telephone and email inquiries,
• portage of luggage,
• cash handling and balancing procedures,
• tour & travel inquiries/bookings,
• reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people.

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover (upon successful probation completion)

What You’ll Bring

• Previous experience in a similar role desirable (maintenance and grounds/gardens)
• Understanding of basic Occupational Health & Safety principles and chemical handling
• Previous experience in a food and beverage, café, bar or hotel environment is desirable
• Current Responsible Service of Alcohol Certificate
• Current Food Safety Certificate
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, morning, evenings and school holiday period across a 7-day roster
• Current drivers licence (preferable)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.