Guest Experience Generalist - Front Desk & Maintenance

Travel + Leisure Co.; Victoria; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Discounted hotel stays across AU/NZ

Professional development funding

Subsidised private health cover

Job summary

Travel + Leisure Co. in Victoria, Australia seeks a Guest Service Generalist to support Maintenance, Front Office and Food & Beverage functions, ensuring Owners and Guests receive efficient, courteous service and feel welcome throughout their stay.

You will assist with room and grounds maintenance, front desk tasks (check-in/check-out, inquiries, luggage), and basic admin including email, Word & Excel. Flexible roster including weekends is required.

Qualifications

• Previous experience in a similar role desirable (maintenance and grounds/gardens).
• Understanding of basic Occupational Health & Safety principles and chemical handling.
• Current Responsible Service of Alcohol Certificate.
• Current Food Safety Certificate.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, mornings, evenings and school holidays.
• Current drivers licence (preferable).

Responsibilities

• Assist maintenance of rooms/grounds and report faults.
• Front desk duties: check-in/check-out, inquiries, luggage handling.
• Prepare and serve Food & Beverages.
• Assist with emails and basic administrative tasks.

Skills

Guest service

Front desk operations

Communication

Teamwork

Tools

Email handling

Word & Excel

Credit card transactions

Job description

Travel + Leisure Co. in Victoria, Australia seeks a Guest Service Generalist to support Maintenance, Front Office and Food & Beverage functions, ensuring Owners and Guests receive efficient, courteous service and feel welcome throughout their stay.

You will assist with room and grounds maintenance, front desk tasks (check-in/check-out, inquiries, luggage), and basic admin including email, Word & Excel. Flexible roster including weekends is required.