Casual Member Services & Tours Specialist

Belgravia Group; Torquay; On-site; AUD 30,000 - 39,000; Part time

Job summary

Belgravia Health & Leisure Group Pty Ltd is seeking Customer Service Officers to put customers at the centre of everything. You will be the face of the centre, helping current members and prospective customers join and engage with memberships, tours, and facilities.

We value friendly, passionate individuals who can deliver exceptional guest experiences, work well with a team, and demonstrate Belgravia Leisure C.L.E.A.R values. Weekend availability is essential.

Qualifications

• Strong communication skills and ability to build rapport with a diverse range of people.
• Team-oriented with ability to achieve targets.
• Available to work weekends.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

Skills

Customer service

Communication

Team player

Weekend availability

Job description

Belgravia Health & Leisure Group Pty Ltd is seeking Customer Service Officers to put customers at the centre of everything. You will be the face of the centre, helping current members and prospective customers join and engage with memberships, tours, and facilities.

We value friendly, passionate individuals who can deliver exceptional guest experiences, work well with a team, and demonstrate Belgravia Leisure C.L.E.A.R values. Weekend availability is essential.