Guest Experience Officer

Belgravia Health & Leisure Group Pty Ltd; Central Coast; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Great workplace flexibility

Be part of something exciting

Job summary

BK Gym Gosford Wyoming at NSW offers a Guest Experience Officer role focused on welcoming customers, handling sales, and promoting membership programs. You will deliver high-quality service to members, casual users, and prospective customers in line with our standards and values.

Availability to work mornings, evenings and weekends is required. Training on our routines and safety procedures will be provided, and experience in leisure or retail environments is beneficial.

Qualifications

• Customer-facing experience in leisure or retail.
• Availability to work mornings, evenings and weekends.
• First Aid Certificate (Workplace Level 2) and CPR are desirable but not essential.
• Working with Children Check and Police Check may be required.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Handle cash and operate Point of Sale (POS) systems.
• Inform and assist customers about memberships; sell memberships on join/renew.
• Promote centre services and accept bookings and enrolments.
• Maintain positive relations with customers and public relations.

Skills

Customer service

Cash handling

Membership sales

POS systems

Communication

Job description

NSW, BK Gym Gosford Wyoming - 2250

• Be part of something exciting
• Great workplace flexibility
• Opportunity to make a real difference to our community.

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

You must have availability to work mornings, evenings and weekends.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

The Company

BK Gymnastics facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs.