Member Experience Host - Front Desk & Sales

Belgravia Leisure; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Job summary

BK Gymnastics is seeking a friendly Guest Experience Officer for our Melbourne centre in the western suburbs. You will be the first point of contact for members, casual users and prospective new members, delivering warm service and guiding them through memberships and program bookings.

You will handle cash, operate the POS, promote centre programs, and work as part of a supportive team with flexible shifts including mornings and evenings to fit a great work/life balance.

Qualifications

• Customer service orientation and friendly attitude.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check.
• Working with Children Check.
• 12 months administration experience is desirable.
• Weekend availability is essential.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre’s services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Public relations

Weekend availability

Team player

Tools

POS software

Job description

BK Gymnastics is seeking a friendly Guest Experience Officer for our Melbourne centre in the western suburbs. You will be the first point of contact for members, casual users and prospective new members, delivering warm service and guiding them through memberships and program bookings.

You will handle cash, operate the POS, promote centre programs, and work as part of a supportive team with flexible shifts including mornings and evenings to fit a great work/life balance.