Guest Experience Manager (Front Office & Accommodation)

Skilled Jobs Australia; Port Douglas; On-site; AUD 80,000 - 100,000; Full time

Job summary

Skilled Jobs Australia is seeking an experienced accommodation manager for a property in Northern Queensland. You will oversee front office operations and guest services, ensuring personalised customer care and efficient processes from check-in to check-out.

Responsibilities include supervising reservations, coordinating with maintenance and housekeeping, and leading night audit activities with accurate reporting. The role emphasizes WHS compliance and high-quality guest experiences.

Qualifications

• Front Office management experience in hospitality.
• Ability to supervise reservations and check-in/out procedures.
• Experience driving sales and marketing targets.

Responsibilities

• Manage hotel Front Office to deliver personalized service.
• Supervise reservations, arrivals, departures and room allocations.
• Drive sales targets within Front Office with Sales.
• Utilise Front Office system for reporting.
• Supervise lobby services and guest arrivals.
• Coordinate with Maintenance on guest needs and repairs.
• Oversee night audit, receivables and reporting.
• Prepare Front Office recurring KPI reports.
• Support Housekeeping to maintain room cleanliness.
• Support Maintenance to maintain rooms and assets.
• Ensure public areas are clean and presentable; maintain visible management presence.
• Adhere to WHS and Compliance procedures.

Job description

Skilled Jobs Australia is seeking an experienced accommodation manager for a property in Northern Queensland. You will oversee front office operations and guest services, ensuring personalised customer care and efficient processes from check-in to check-out.

Responsibilities include supervising reservations, coordinating with maintenance and housekeeping, and leading night audit activities with accurate reporting. The role emphasizes WHS compliance and high-quality guest experiences.