Guest Experience Duty Manager (Nights & Weekends)

C Q Hotels Group; Gracemere; On-site; AUD 75,000 - 100,000; Full time

Job summary

Gracemere Hotel in Queensland is seeking a Duty Manager to support the Venue Manager with day-to-day operations, uphold service standards and drive a high level of guest satisfaction.

You will lead a diverse team across shifts, including nights, weekends and public holidays, apply strong leadership, communication and problem-solving skills, and contribute to a positive, professional atmosphere.

This role offers career advancement within C Q Hotels Group and a salary package with superannuation.

Qualifications

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership abilities to inspire and motivate a diverse team.
• Excellent customer service and problem-solving skills focused on guest satisfaction.
• Outstanding organisational and time management skills with ability to multitask and prioritise.
• Strong communication and interpersonal skills to build relationships with guests and team members.

Responsibilities

• Assist the Venue Manager with day-to-day operations to ensure smooth running of the business.
• Lead and motivate a multi-shift team across days, nights, weekends and public holidays.
• Maintain high service standards and a positive atmosphere for guests and staff.
• Apply strong leadership and problem-solving skills to deliver exceptional guest experiences.

Skills

Supervisory role

Leadership

Customer service

Guest satisfaction

Time management

Communication

Tools

Gaming knowledge

Keno

TAB

Job description

Gracemere Hotel in Queensland is seeking a Duty Manager to support the Venue Manager with day-to-day operations, uphold service standards and drive a high level of guest satisfaction.

You will lead a diverse team across shifts, including nights, weekends and public holidays, apply strong leadership, communication and problem-solving skills, and contribute to a positive, professional atmosphere.

This role offers career advancement within C Q Hotels Group and a salary package with superannuation.