Accommodation & Guest Experience Lead

Star Group Management; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Star Group in Rockhampton is seeking an Accommodation Manager to lead a 45-room motel, focusing on guest experience, team development and strong operational performance. You will drive service standards, oversee daily operations and mentor staff to deliver exceptional hospitality.

The role offers hands-on leadership within a dynamic, expanding group that values innovation, collaboration and internal progression for motivated managers.

Qualifications

• Experience in guest experience and accommodation services.
• Strong leadership with ability to bring out the best in a team.
• Good communication and problem-solving skills.
• Ability to manage operations and influence financial performance.
• Collaborative approach with a drive for results.
• Relevant hospitality industry experience is essential.

Responsibilities

• Lead and oversee all aspects of the resort with a focus on guest experience, team development and operational excellence.
• Lead and mentor the team to deliver outstanding guest experiences.
• Support recruitment, training and team development.
• Ensure property presentation and standards are consistently high.
• Drive top-line revenue and achieve financial targets.
• Build strong professional relationships with residents and staff.
• Identify and implement service and performance improvements aligned with business goals.

Skills

Guest Experience

Team Leadership

Operations Oversight

Communication

Problem Solving

Financial Acumen

Hospitality Experience

Job description

Star Group in Rockhampton is seeking an Accommodation Manager to lead a 45-room motel, focusing on guest experience, team development and strong operational performance. You will drive service standards, oversee daily operations and mentor staff to deliver exceptional hospitality.

The role offers hands-on leadership within a dynamic, expanding group that values innovation, collaboration and internal progression for motivated managers.