Guest Experience Leader – On-Floor & Team Growth

lululemon; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Team bonus program

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Professional development

Job summary

lululemon in Western Australia is seeking an Assistant Manager, Guest Experience to lead from the floor, coach teams, and ensure outstanding guest service daily. Reporting to Store Manager, you will hire, train, and develop staff while upholding lululemon values across store operations.

The role requires 1 year of people management and 1 year of leadership experience, with willingness to work varied shifts, including weekends, in a fast-paced retail environment.

Qualifications

• Minimum 1 year people management experience.
• Retail or store operations experience.
• Willingness to work varied shifts including weekends.

Responsibilities

• Lead on-floor execution and team coaching to deliver top guest experiences.
• Oversee hiring, recruitment, and onboarding to build a diverse, capable team.
• Provide ongoing training and performance feedback to team members.
• Collaborate with leadership to implement people vision on store floors.
• Ensure guest feedback is addressed and issues resolved promptly.

Skills

People management

Leadership

Guest experience

Inclusion & diversity

Decision making

Team building

Education

High school diploma or equivalent

Job description

lululemon in Western Australia is seeking an Assistant Manager, Guest Experience to lead from the floor, coach teams, and ensure outstanding guest service daily. Reporting to Store Manager, you will hire, train, and develop staff while upholding lululemon values across store operations.

The role requires 1 year of people management and 1 year of leadership experience, with willingness to work varied shifts, including weekends, in a fast-paced retail environment.