Guest Experience Lead - Inclusive Store Leader

Lululemon Athletica; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus program

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up

Job summary

lululemon Athletica in Adelaide, Australia, seeks an Assistant Manager, Guest Experience to lead daily store operations and deliver outstanding guest experiences. You will recruit, coach, and develop a diverse team, while ensuring adherence to company values and directives.

You will move on the sales floor, manage hiring, training, and performance, and collaborate with leadership to sustain operational excellence and a culture of belonging.

Qualifications

• 1 year people management experience.
• 1 year leadership experience, including experience managing business operations and administration and managing projects or processes.

Responsibilities

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Engage directly with team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade it to team members using your independent judgment.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team to drive key results and performance.
• Provide training and coaching to team members, closing any gaps by identifying development areas and sourcing training solutions, including leveraging existing programs and initiatives.
• Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns, including offboarding when necessary.
• Lead an exceptional guest experience on the floor, assessing the level of guest connection and technical product education and collaborating with team members to maintain day-to-day store operations.
• Address guest feedback and issues, including guest escalations and urgent requests, helping to “make it right” for guests.
• Monitor and compare performance and other relevant metrics against goals to assess and close gaps in guest experience.
• Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, managing shrinkage, and organizing product deliveries in line with visual merchandising strategy.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.

Skills

People management

Leadership

Guest experience

Team building

Decision making

Education

High school diploma

Job description

lululemon Athletica in Adelaide, Australia, seeks an Assistant Manager, Guest Experience to lead daily store operations and deliver outstanding guest experiences. You will recruit, coach, and develop a diverse team, while ensuring adherence to company values and directives.

You will move on the sales floor, manage hiring, training, and performance, and collaborate with leadership to sustain operational excellence and a culture of belonging.