On‑Floor Guest Experience Leader — Part‑Time

lululemon; Sydney; On-site; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus program

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking a Guest Experience Lead in Sydney to ensure a quality in-store experience for all guests. You will oversee floor education, articulate product value, and drive store performance as part of the leadership team.

The role focuses on inclusivity, coaching, and achieving daily sales targets with a collaborative team. The position requires at least 1 year of retail experience, leadership or mentoring abilities, and a commitment to guest excellence in a fast-paced environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma or above

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide technical product education and assist guests when needed.
• Assist with hiring, onboarding and training of team members.
• Support performance feedback and recognize team members in the moment.

Skills

Retail experience

Leadership experience

Guest service focus

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead in Sydney to ensure a quality in-store experience for all guests. You will oversee floor education, articulate product value, and drive store performance as part of the leadership team.

The role focuses on inclusivity, coaching, and achieving daily sales targets with a collaborative team. The position requires at least 1 year of retail experience, leadership or mentoring abilities, and a commitment to guest excellence in a fast-paced environment.