Guest Experience Lead: Food & Beverage (Rotating Shifts)

Hilton; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Hilton is seeking an enthusiastic Food & Beverage Service Associate at our Sydney property. You will deliver warm, efficient service to guests, handle reservations, greet and seat guests, and support the dining room team across day and night shifts.

Ideal candidates will have NSW RSA Competency Card, strong interpersonal and time‑management skills, and a commitment to outstanding customer service. Hospitality experience and familiarity with ordering systems are a plus.

Qualifications

• Must possess NSW RSA Competency Card and Australian working rights (minimum 6 months).
• Hospitality or customer service experience is desirable.
• Food hygiene experience is desirable.
• Completed tertiary qualifications in Hospitality Management are desirable.
• Electronic Ordering Systems experience is desirable.
• Cash handling experience is desirable.
• High level interpersonal skills in oral and written communication.
• Time management and ability to follow directions.
• Committed to delivering a high level of customer service.
• Able to work on a rotating roster, both day and night shifts.

Responsibilities

• Creating exceptional guest experiences in all interactions with our guests. Ensuring all guests receive a friendly, warm welcome, prompt attention along with quick, efficient service.
• Set up and maintain all service areas & stations with sufficient mise en place for the length of service.
• Ensure orders are promptly collected from the kitchen when ready and carried to the guests appropriately.
• Undertaking general waiting duties for food or beverages or both, including cleaning tables.
• Taking reservations, greeting and seating guests.
• Demonstrate exemplary menu & product knowledge and be familiar with all items on menus available.
• Demonstrate responsible service of alcohol to all patrons at all times.
• Exhibit exemplary personal behaviour, appearance, and attitude.
• Ensure tables and chairs are correctly positioned for each seating and that all chairs, seats, and floor are spotlessly clean before the arrival of each guest and to be maintained during service.
• Set up event and function spaces following banquet event orders

Skills

RSA Competency Card

Hospitality / Customer Service

Interpersonal skills

Time management

Follow directions

Customer service excellence

Rotating shifts

Australian working rights

Education

Hospitality Management qualification

Tools

Electronic Ordering Systems

Cash handling systems

Job description

Hilton is seeking an enthusiastic Food & Beverage Service Associate at our Sydney property. You will deliver warm, efficient service to guests, handle reservations, greet and seat guests, and support the dining room team across day and night shifts.

Ideal candidates will have NSW RSA Competency Card, strong interpersonal and time‑management skills, and a commitment to outstanding customer service. Hospitality experience and familiarity with ordering systems are a plus.