Guest Experience Leader & Face-to-Face Lead Generator

Travel + Leisure Co.; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Great career development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host & Face to Face Lead Generator Team Leader for our Melbourne, Flinders Lane location. This is a full-time fixed term parental leave coverage until August 2027, with weekend and public holiday shifts required.

You will lead Guest Experience Hosts, greet and register owners and guests, and coordinate events and sales appointments both on-site and via livestream, while delivering exceptional customer service and a seamless guest experience.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.

Responsibilities

• Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager
• Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort property
• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Interpersonal skills

Communication

Presentation

Computer literacy

Problem solving

Flexible schedule

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

Travel + Leisure Co. is seeking a Guest Experience Host & Face to Face Lead Generator Team Leader for our Melbourne, Flinders Lane location. This is a full-time fixed term parental leave coverage until August 2027, with weekend and public holiday shifts required.

You will lead Guest Experience Hosts, greet and register owners and guests, and coordinate events and sales appointments both on-site and via livestream, while delivering exceptional customer service and a seamless guest experience.