Guest Experience Host & Lead Generator (Weekend/Holiday Shifts)

Work Initiatives; Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Great career development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host Sales Lead Generator for the Port Douglas area. You will greet owners and guests, share local attractions, and help qualify prospects for tours.

You will meet guests face to face, set appointments for our sales centers and via livestream, and work with resort teams to deliver an exceptional experience. Weekend and public holidays shifts are required.

Qualifications

• Experience in a similar hotel position.
• Genuine passion for customer service and local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• PMS system experience (Hirum, Fidelio, Opera) advantageous.
• Ability to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Assistance in the tour generation process to meet tour qualification specs.
• Meet guests face to face and generate sales appointments for sales centers and via livestream.
• Establish rapport to deliver an exceptional experience.
• Coordinate with resort operations for seamless check‑in.
• Articulate benefits of traveling within Travel & Leisure's community.
• Meet targets and KPIs as set by the business.
• Available for weekend and public holiday shifts.

Skills

Customer service

Communication

Interpersonal skills

Professional grooming

Flexible schedule

Tools

PMS system (Hirum)

Opera

Job description

Travel + Leisure Co. is seeking a Guest Experience Host Sales Lead Generator for the Port Douglas area. You will greet owners and guests, share local attractions, and help qualify prospects for tours.

You will meet guests face to face, set appointments for our sales centers and via livestream, and work with resort teams to deliver an exceptional experience. Weekend and public holidays shifts are required.