Guest Experience Host & Face to Face Lead Generator

Travel + Leisure Co.; Cowes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Performance-based bonuses

Job summary

A leading vacation ownership company in Cowes is seeking a Guest Experience Host. This role combines guest relations and marketing by providing exceptional service while generating leads. Candidates should have a passion for customer service and previous hospitality experience. The position offers a competitive salary with bonuses up to AU $50,000. Join a dynamic team in an inclusive environment where you can build a career and create lasting memories for guests.

Qualifications

• Previous experience in a hotel or hospitality role.
• Genuine passion for customer service and local knowledge.
• Enthusiastic, self-motivated and positive attitude.
• Flexibility to work various shifts.

Responsibilities

• Greet and register club owners and guests.
• Provide information on local attractions and resort amenities.
• Generate leads and maintain contact with prospects.
• Achieve lead-generation targets and sales KPIs.

Skills

Customer service passion

Excellent communication

Interpersonal skills

Computer literacy

Knowledge of local attractions

Tools

PMS system (Hirum, Fidelio, Opera)

Sales force application

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Go where opportunity is always on! If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Phillip Island team as a Guest Experience Host today! This role combines guest relations with marketing, so you’ll play a key part in generating leads and driving business growth while ensuring every guest has an exceptional stay.

How You’ll Shine

• Greet and register club owners and guests.
• Provide information on local attractions and resort amenities.
• Complete all department-related paperwork accurately.
• Use various communication tools (phones, fax, computer) efficiently.
• Assist in the tour generation process to ensure prospects meet company qualification specifications.
• Meet guests face-to-face and generate sales appointments for our sales centers, both on site and via livestream.
• Establish commonality and build rapport to deliver an exceptional experience.
• Work closely with resort operations to provide seamless check-in and overall service.
• Clearly articulate the benefits of traveling within Travel & Leisure’s community.
• Generate leads, maintain regular contact with prospects, and help convert them into confirmed tours.
• Achieve weekly and monthly lead-generation targets and broader sales KPIs.
• Ensure that prospects meet our qualification criteria without compromising the guest experience.
• Assist grounds and reception teams when needed to enhance guest satisfaction.

How You’ll Be Rewarded

• Build your career with a value-driven organisation that promotes growth and development.
• Professional development funding.
• Discounted hotel stays across Australia, Fiji, NewZealand.
• Great career development opportunities.
• Competitive salary plus a weekly bonus tied directly to your performance.
• Top performers can earn an additional AU $30,000 to AU $50,000 per year in bonuses.

What You’ll Bring

• Previous experience in a hotel or hospitality role.
• Genuine passion for customer service and local knowledge.
• Excellent communication and interpersonal skills.
• Enthusiastic, self-motivated and positive attitude.
• Immaculate presentation and professional grooming.
• High level of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc.) is advantageous.
• Knowledge of sales force application would be ideal.
• Ability to recognize and solve problems in the workplace.
• Flexibility to work a variety of shifts, including nights, weekends, and public/school holidays.
• Comfortable working in a target-driven environment and motivated to achieve or exceed KPIs.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.