Guest Experience Host & Face-to-Face Lead Generator Leader

Wyndham; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Great career development opportunities

Job summary

Travel + Leisure Co. in Melbourne, FLinders Lane is seeking a Guest Experience Host & Face to Face Lead Generator Team Leader to oversee guest services and drive sales appointments during a guest's stay.

The role requires coordinating onsite hosts, welcoming owners and guests, and promoting Wyndham Destinations offerings. This full-time parental leave coverage runs through August 2027 with weekend and public holiday shifts.

Qualifications

• Previous experience within a similar hotel position.
• Excellent communication and interpersonal skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager.
• Schedule onsite resident guests to Owner Updates or regular Club presentations during the guest's stay at the resort property.
• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream.
• Work closely with the resort operations team to provide a high level of service and a seamless check-in process.

Skills

Guest service

Sales focus

Job description

Travel + Leisure Co. in Melbourne, FLinders Lane is seeking a Guest Experience Host & Face to Face Lead Generator Team Leader to oversee guest services and drive sales appointments during a guest's stay.

The role requires coordinating onsite hosts, welcoming owners and guests, and promoting Wyndham Destinations offerings. This full-time parental leave coverage runs through August 2027 with weekend and public holiday shifts.