Guest Experience Host & In-Person Sales Lead Generator

Travel + Leisure Co.; New South Wales; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU, Fiji

Career development opportunities

Job summary

Travel + Leisure Co. in Hunter Valley is seeking a part-time Guest Experience Host & Face to Face Sales Lead Generator.

You will greet and register guests, share local attraction information, and set sales appointments for our sales centers at resort locations and via livestream. The role requires outstanding customer service, strong communication, and the ability to work a flexible schedule including weekends and public holidays.

Qualifications

• Experience in a similar hotel/guest services role.
• Passion for customer service and local area.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete department paperwork.
• Use telephones, facsimiles and computers.
• Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream.
• Establish rapport with customers to ensure an exceptional experience.
• Coordinate with the resort operations team to ensure a smooth check-in process.
• articulate the benefits of traveling within Wyndham Destinations community.
• Meet targets and KPIs as set by the business.
• This role requires availability for weekend and public holiday shifts.

Skills

Customer service

Excellent communication

Interpersonal skills

Flexible schedule

Tools

Hirum PMS

Fidelio PMS

Opera PMS

Job description

Travel + Leisure Co. in Hunter Valley is seeking a part-time Guest Experience Host & Face to Face Sales Lead Generator.

You will greet and register guests, share local attraction information, and set sales appointments for our sales centers at resort locations and via livestream. The role requires outstanding customer service, strong communication, and the ability to work a flexible schedule including weekends and public holidays.