Guest Services Agent

Elements of Byron; Byron Bay; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Uniform provided

Parking on site

Job summary

Elements of Byron is seeking a friendly and professional receptionist to be the face of our resort's front desk. You will provide warm, personalised service and set the tone for every guest's stay, ensuring memorable experiences from check-in to check-out.

This casual role offers up to 25+ hours per week on a 7-day rotating roster. You should be flexible, reliable and available to work weekends and public holidays in our beautiful Byron Bay location.

Qualifications

• Provide exceptional customer service at front desk and respond to guest requests promptly.
• Experience in 4-5 star resort/front office environment.
• Proficiency in Microsoft Office or Opera Cloud.
• Ability to communicate with a diverse range of people.
• Full availability to work weekends and public holidays.
• Remain calm and effective in emergency or high-pressure situations.

Responsibilities

• Greet guests and manage check-in/check-out with warmth.
• Respond to guest requests promptly and courteously.
• Coordinate with hotel departments to ensure seamless experiences.
• Maintain front desk area and systems (e.g., Opera Cloud).
• Handle emergencies calmly and efficiently.

Skills

Customer service

Front desk experience

Communication

Emergency handling

Flexibility

Tools

Microsoft Office

Opera Cloud

Job description

A little bit about us:

Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.

The Role:

As the face of our reception desk, you’ll be responsible for ensuring we don’t simply deliver service, but go above and beyond to create meaningful and authentic moments of hospitality. You won’t just be checking guests in and out, you’ll be setting the tone for their entire experience, with care and professionalism.

We’re looking for someone who thrives on connection, takes pride in anticipating needs, and genuinely enjoys creating personalised service moments that leave guests feeling seen, valued, and truly welcome.

The Hours:

This is a casual role offering up to 25+ hours per week across a 7-day rotating roster.

We’re seeking team members who can be flexible and reliable, ready to jump into morning or evening shifts as needed.

Ideally, you’re:

• Available for a minimum 6-month commitment (or longer)
• Confident, composed, and genuinely passionate about hospitality
• Someone who brings positive energy to every shift
• Available to work during the Christmas and New Year holiday period

Why Join Us?

You’ll be part of a supportive team in a beautiful environment where every day brings the opportunity to make someone’s stay truly unforgettable. If you're ready to bring your warmth, professionalism, and energy to a place where your efforts are noticed and valued - we’d love to hear from you.

Requirements:

• Provide exceptional customer service by responding to requests promptly, efficiently and courteously
• Experience working in a 4-5 star resort/hotel front office environment
• Demonstrated proficiency in Microsoft Office or Opera Cloud
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site