Front Office Supervisor

Discovery Parks; Adelaide; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks Adelaide Beach Front is seeking a friendly Front Office/Guest Services professional to deliver outstanding guest experiences, manage check-ins and check-outs, and coordinate with housekeeping to ensure smooth operations.

You will join Australia’s largest park network, with staff discounts, ongoing training, and opportunities for progression in a vibrant, outdoor-focused setting near Semaphore Beach.

Qualifications

• Previous Front Office experience within the hospitality industry.
• A genuine passion for delivering exceptional guest experiences.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Outstanding communication and interpersonal skills.
• The ability to handle cash transactions accurately and confidently.
• Strong organisational skills and a sharp eye for detail.
• An enthusiastic, can-do attitude that energises those around you.
• Flexibility to work weekends, public holidays, and evenings as required.
• A current driver's licence (essential).

Responsibilities

• Delivering a consistently high standard of customer service that leaves guests smiling.
• Processing seamless guest check-ins and check-outs.
• Accurately utilising the park booking system to manage reservations and accounts.
• Coordinating with the Housekeeping team to track accommodation readiness.
• Providing guests with helpful information about the property and local areas of interest.
• Completing day-to-day office administration with precision and efficiency.
• Building and maintaining excellent relationships with park teams, residents, and guests.
• Supervising front office staff, including training, rostering, and performance monitoring.

Skills

Front Office experience

Customer service

Communication skills

Cash handling

RMS / reservations system

Driver's licence

Tools

RMS

Job description

• Diverse and Hands-On Role in a Unique Location
• Career growth with training and promotions.
• Enjoy discounts across the 300+ G'day Group network of holiday parks
• Opportunity to join a fun, talented team with an industry leader
• Join Australia's largest park network offering staff discounts and development opportunities
• Enjoy discounts across the 300+ G'day Group network of holiday parks

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks - Adelaide Beach Front is the Doorstep to Semaphore Beach in South Australia. - including two pools, jumping pillow, and playground - this is your chance to be part of something truly special in one of Australia's most beautiful outdoor settings

The Role

Duties

• Delivering a consistently high standard of customer service that leaves guests smiling
• Processing seamless guest check-ins and check-outs
• Accurately utilising the park booking system to manage reservations and accounts
• Coordinating with the Housekeeping team to track accommodation readiness
• Providing guests with helpful information about the property and local areas of interest
• Completing day-to-day office administration with precision and efficiency
• Building and maintaining excellent relationships with park teams, residents, and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What We Look For

• Previous Front Office experience within the hospitality industry
• A genuine passion for delivering exceptional guest experiences
• Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
• Outstanding communication and interpersonal skills
• The ability to handle cash transactions accurately and confidently
• Strong organisational skills and a sharp eye for detail
• An enthusiastic, can-do attitude that energises those around you
• Flexibility to work weekends, public holidays, and evenings as required
• A current driver's licence (essential)

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.