Guest Experience Lead - Front Office (Perth)

Oaks Hotels, Resorts & Suites; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals/Discounts

Global Perks

Retail Rewards

Experiences

Health insurance

Generous leave

Wellness programs

Job summary

Oaks Perth Hotel is seeking a full-time Front Office Supervisor with proven front office experience, strong leadership skills, and a passion for delivering exceptional guest experiences. You will lead and develop the guest services team, ensuring a warm welcome and seamless arrival for all guests.

Responsibilities include overseeing daily tasks, managing check-in/check-out, addressing guest concerns promptly, and maintaining high standards of service.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Skills

Leadership

Guest service

Time management

Professional presentation

Flexibility

Job description

Oaks Perth Hotel is seeking a full-time Front Office Supervisor with proven front office experience, strong leadership skills, and a passion for delivering exceptional guest experiences. You will lead and develop the guest services team, ensuring a warm welcome and seamless arrival for all guests.

Responsibilities include overseeing daily tasks, managing check-in/check-out, addressing guest concerns promptly, and maintaining high standards of service.