Guest Experience Manager – Luxury Front Office

Hilton Hotels

Perth

On-site

AUD 80,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Uniform provided

Meals on duty

Professional development with on-site

Global career opportunities acrossHil*

Corporate responsibility programmes

Team Member Travel Program (discounted

Fitness Passport access

Discounts on Food & Beverage

Wellbeing initiatives

Job summary

Hilton in Perth is seeking a Guest Relations Manager to lead the guest experience from the front, building meaningful connections with guests and supporting the Front Office team. You will uphold Hilton standards, manage VIP guests, and collaborate across departments to deliver a seamless, memorable stay.

You will lead a team, mentor staff, and contribute to a culture of exceptional hospitality across the property's dining, events and guest services.

Qualifications

Minimum 12 months of full Australian working rights (sponsorship not offered).
Based in the Perth Metropolitan Area or willing to relocate (no relocation allowance).
Experience in Guest Relations, Front Office or similar leadership role, ideally in a 4- or 5-star hotel.

Responsibilities

Lead guest experience by creating genuine connections and ensuring guests feel recognised and cared for.
Drive service excellence across Front Office for a seamless guest journey.
VIPs, Hilton Honors members and returning guests welcomed and preferences managed.
Take ownership of guest concerns and empower the team to deliver effective service recovery.
Lead, coach and motivate Team Members to consistently deliver Hilton hospitality.
Coordinate cross-departmental communication to ensure smooth service delivery.