Night Auditor & Guest Experience Champion

Tfe Hotels Group; Western Australia; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Exclusive hotel deals

Health insurance

Staff discounts

Wellness programs

Job summary

Oaks Perth Hotel is seeking a casual Guest Service Agent to deliver outstanding hospitality and guest support. You will welcome guests, assist with check-ins/check-outs, and provide local recommendations with warmth and professionalism.

The role requires flexibility for weekends and public holidays, with a rotating roster and shifts between 7:00am and 11:00pm. Join our team and contribute to memorable stays.

Qualifications

• Demonstrated background delivering high-quality service in hotel, hospitality, or customer-facing environment.
• Outstanding articulation across channels (in person, phone, email) with professional correspondence.
• Proactive, positive approach to guest needs and issue resolution.

Responsibilities

• Provide a warm, friendly reception and smooth check-in/check-out.
• Maintain clear communication with guests and colleagues across channels.
• Accurately process reservations and room updates using the property management system.
• Serve as primary contact for guests during their stay with personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Guest relations

Problem solving

Job description

Oaks Perth Hotel is seeking a casual Guest Service Agent to deliver outstanding hospitality and guest support. You will welcome guests, assist with check-ins/check-outs, and provide local recommendations with warmth and professionalism.

The role requires flexibility for weekends and public holidays, with a rotating roster and shifts between 7:00am and 11:00pm. Join our team and contribute to memorable stays.