Front Office Supervisor: Guest Experience Leader

Minor International; Western Australia; In loco; AUD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness support

Parental leave

Birthday leave

Health insurance

Descrizione del lavoro

Minor Hotels is seeking a full-time Front Office Supervisor at Oaks Perth Hotel in Western Australia. The role leads a front office team to deliver a warm welcome, smooth check-ins and high guest satisfaction.

You will model service standards, motivate colleagues, and oversee daily tasks while adapting to a rotating shift pattern. Ideal candidates bring hospitality experience, strong leadership and exceptional customer service, with flexible availability including weekends.

Competenze

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Mansioni

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Conoscenze

Leadership

Customer service

Time management

Professional presentation

Flexibility

Descrizione del lavoro

Minor Hotels is seeking a full-time Front Office Supervisor at Oaks Perth Hotel in Western Australia. The role leads a front office team to deliver a warm welcome, smooth check-ins and high guest satisfaction.

You will model service standards, motivate colleagues, and oversee daily tasks while adapting to a rotating shift pattern. Ideal candidates bring hospitality experience, strong leadership and exceptional customer service, with flexible availability including weekends.