Front Desk Guest Experience Agent (Casual)

Oaks Hotels, Resorts & Suites; Western Australia; On-site; AUD 48,000 - 68,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Perth Hotel is seeking a casual Guest Service Agent who is passionate about delivering outstanding customer service. You will greet guests, assist with check-ins and check-outs, and share local recommendations to enhance their stay.

You will communicate across channels, handle reservations, and respond promptly to guest needs, including weekends and public holidays. Join a team that values warmth, professionalism, and a welcoming guest experience.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Guest service

Communication

Hospitality experience

Weekend availability

Professional appearance

Job description

Oaks Perth Hotel is seeking a casual Guest Service Agent who is passionate about delivering outstanding customer service. You will greet guests, assist with check-ins and check-outs, and share local recommendations to enhance their stay.

You will communicate across channels, handle reservations, and respond promptly to guest needs, including weekends and public holidays. Join a team that values warmth, professionalism, and a welcoming guest experience.