Senior Front Office Manager — Revenue & Guest Experience

Pagoda Resort and Spa; Western Australia; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Pagoda Resort & Spa in Perth, Western Australia, is seeking a hands-on Front Office Manager to lead the Reception, Concierge and Night Audit teams, ensuring smooth daily operations and exceptional guest experiences.

The role requires strong operational knowledge, commercial awareness and the ability to drive revenue through channel management and accurate financial controls, with a hands-on leadership style in a busy hotel environment.

Formación

• Must have prior Front Office Manager or senior hotel management experience.
• Advanced OPERA Cloud knowledge is essential.
• Strong understanding of hotel revenue management and OTA distribution.
• Experience with accounts receivable, invoices and financial controls.
• Proven leadership, rostering and budgeting capabilities.
• Excellent communication, organizational and problem-solving skills.

Responsabilidades

• Lead, manage and develop the Front Office, Concierge and Night Audit teams.
• Oversee daily operations and maintain high guest service standards.
• Manage OPERA Cloud PMS, ensuring accurate reservations, room allocations, billing and reporting.
• Manage room rates, occupancy, ADR, RevPAR and revenue optimisation.
• Oversee Levart Channel Manager, online travel agencies and distribution channels.
• Maintain accurate accounts receivable records and ensure outstanding accounts are followed up.
• Reconcile OTA commissions, investigate discrepancies and follow up outstanding credits.
• Manage departmental rosters, manpower forecasts and labour costs within approved budgets.
• Monitor financial controls, cashiering, guest accounts and departmental expenditure.
• Prepare operational and revenue reports and work closely with all hotel departments.

Conocimientos

OPERA Cloud

Front Office management

Revenue management

Budgeting

Staff leadership

Herramientas

Levart Channel Manager

Descripción del empleo

Pagoda Resort & Spa in Perth, Western Australia, is seeking a hands-on Front Office Manager to lead the Reception, Concierge and Night Audit teams, ensuring smooth daily operations and exceptional guest experiences.

The role requires strong operational knowledge, commercial awareness and the ability to drive revenue through channel management and accurate financial controls, with a hands-on leadership style in a busy hotel environment.