Guest Experience Lead - Front Office & Operations

Travel + Leisure Co.; Sydney; Remote; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Subsidised health insurance

Professional development funding

Discounted hotel stays

Birthday leave

Job summary

Join Travel + Leisure Co. in Manly as a Senior Duty Manager, where your expertise in front office management will shine. You'll assist the Front Office Manager in smooth operations, ensuring guests receive exceptional service while leading a dedicated team.

With 3+ years of supervisory experience and a positive attitude, you will drive customer satisfaction and deal with guest issues promptly. The role offers full-time hours, subsidized private health insurance, and opportunities for

Qualifications

• 3+ years of supervisory experience in Front Office department.
• Proven ability to work under pressure and multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Assist Front Office Manager in managing front office operations.
• Train and develop front office team for high service standards.
• Handle guest issues and provide information about local attractions.

Skills

Front Office Management

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Detail Oriented

Microsoft Office

Bookkeeping

Tools

Opera PMS

Job description

Join Travel + Leisure Co. in Manly as a Senior Duty Manager, where your expertise in front office management will shine. You'll assist the Front Office Manager in smooth operations, ensuring guests receive exceptional service while leading a dedicated team.

With 3+ years of supervisory experience and a positive attitude, you will drive customer satisfaction and deal with guest issues promptly. The role offers full-time hours, subsidized private health insurance, and opportunities for