Senior Duty Manager

APVC Holdings Pty Ltd; Manly; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Full-time hours

Private health insurance

Professional development funding

Discounted hotel stays

Birthday leave

Job summary

Travel + Leisure Co. in Manly, NSW is seeking a Senior Duty Manager to support the Front Office Manager, ensure smooth day-to-day reception operations, greet and register owners and guests, and provide local area information.

You will also handle administration and guest issues, while mentoring a team to uphold outstanding service. The role requires proven front office leadership, knowledge of hotel property management systems (Opera preferred), strong communication and multitasking abilities,

Qualifications

• Proven experience in a Front Office department at a supervisory level (3 years).
• Knowledge of hotel property management systems; Opera preferred.
• Events experience highly regarded.
• Excellent communication skills, written, verbal and active listening.
• Detail oriented with an organised approach and ability to multitask.
• Positive, vibrant and passionate about delivering exceptional customer service.

Responsibilities

• Assist Front Office Manager in managing the front desk operations.
• Greet and register owners and guests and provide information on local attractions.
• Handle administration and guest issues as they arise.
• Build, develop, train and lead a proactive team to promote high levels of customer service.
• Maintain efficient and professional front office standards during shifts.

Skills

Front Office Supervisory

Events experience

Communication skills

Multitasking

Customer service

Time management

Negotiation

MS Office

Tools

Opera PMS

MS Office

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE NO TWO DAYS ARE THE SAME! At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as the Senior Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s vision to put the world on vacation, as a Senior Duty Manager you are responsible for assisting the Front Office Manager in managing the front office team and ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + full time hours
• Permanent full time opportunity
• Subsidised private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Birthday leave!

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.