Duty Manager

Travel + Leisure Co.; Merrijig; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays across Australia, Fiji, New Zealand

Job summary

Travel + Leisure Co. in Merrijig, Victoria, is seeking a Front Office Duty Manager to oversee reception operations, lead a team, and ensure exceptional guest experiences. Ideal candidates will have over three years of supervisory experience in a Front Office role and strong communication skills. Key responsibilities include managing daily reception tasks, resolving guest issues, and supporting team development. The role offers various benefits including subsidised health insurance and professional development funding.

Qualifications

• 3+ years of Front Office experience at a supervisory level.
• Knowledge of hotel property management systems is essential.
• Demonstrated excellent communication in all forms.

Responsibilities

• Ensure efficient operation of the Reception desk.
• Manage guest issues and provide information to local attractions.
• Lead and train the Reception team for high service levels.

Skills

Front Office Experience (3 years)

Hotel Property Management Systems (Opera preferred)

Excellent Communication Skills

Detail Focused and Organised

Positive Attitude and Customer Service

Time Management Skills

Problem Solving Skills

Proficiency in Microsoft Office

Bookkeeping/Finance Experience

Immaculate Presentation

Flexibility to Work Roster

Valid Driver's Licence

Tools

Opera

Microsoft Office

Job description

Front Office Duty Manager

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

As a Duty Manager you are responsible for ensuring the efficient day‑to‑day operation of the Reception desk including greeting and registering owners and guests, providing information to local area attractions, administration, and managing any guest issues that may arise. You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value‑driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Subsidised private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• Valid drivers licence

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence, celebrate together and support one another. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.