Guest Experience Lead — Front Office, Canberra

Park Hyatt; Canberra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Above-award wages

Training and development

Job summary

Hyatt Hotel Canberra is seeking a passionate Guest Service Officer to join our front office team, delivering welcoming experiences through proactive service and clear communication. You will handle guest calls, assist with check-in/check-out, and coordinate Room Service with the kitchen to ensure memorable stays for guests.

Join a diverse, inclusive team at a heritage-listed property in Canberra, with opportunities for training and development and above-award wages.

Qualifications

• Handle guest calls and assist with check-in/check-out.
• Coordinate Room Service with the kitchen to ensure memorable stays.
• Join a diverse, inclusive team at a heritage-listed property in Canberra with opportunities for training.

Responsibilities

• Handle guest calls and respond to guest inquiries.
• Assist guests with check-in and check-out procedures.
• Coordinate Room Service with the kitchen to ensure timely delivery.

Skills

Clear communication

Proactive service

Job description

Hyatt Hotel Canberra is seeking a passionate Guest Service Officer to join our front office team, delivering welcoming experiences through proactive service and clear communication. You will handle guest calls, assist with check-in/check-out, and coordinate Room Service with the kitchen to ensure memorable stays for guests.

Join a diverse, inclusive team at a heritage-listed property in Canberra, with opportunities for training and development and above-award wages.