Guest Experience Lead — Front Desk & Reservations

Silkari Hotels; New South Wales; On-site; AUD 52,000 - 64,000; Full time

Job summary

Silkari Hotels in New South Wales is seeking a Front Office professional to deliver exceptional guest experiences at the front desk. You will handle enquiries, reservations, check-ins/outs, and maintain accurate records while balancing cash and processing payments.

The role requires strong communication, attention to detail, and the ability to upsell services. You will work across Front Office operations, including weekends and holidays, ensuring privacy and safety standards.

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to upsell services to guests and increase revenue.
• Experience in front office or hospitality environment is advantageous.

Responsibilities

• Handle guest enquiries, reservations, and check-ins/outs.
• Maintain accurate records and balance cash handling and payments.
• Uphold privacy and safety standards across front office operations.
• Work across weekends and holidays as part of a guest-focused team.

Skills

Communication

Attention to detail

Upselling

Job description

Silkari Hotels in New South Wales is seeking a Front Office professional to deliver exceptional guest experiences at the front desk. You will handle enquiries, reservations, check-ins/outs, and maintain accurate records while balancing cash and processing payments.

The role requires strong communication, attention to detail, and the ability to upsell services. You will work across Front Office operations, including weekends and holidays, ensuring privacy and safety standards.