Guest Experience Agent – Check-In, Upsell & Service

Mingara Leisure Group; Gosford; On-site; AUD 39,000 - 77,000; Full time

Benefits offered by this job

30% off Food

Discounted swimming lessons

Education scholarships

Job summary

Encore by Mingara on the NSW Central Coast is seeking a hospitality professional to welcome guests, manage check-in/check-out, and deliver exceptional service from arrival to departure.

You will oversee reservations, room allocations, and guest inquiries while collaborating with all departments to create seamless experiences and maximise guest satisfaction. Flexibility to work mornings, evenings, weekends and holidays is required.

Qualifications

• Experience in hotel or customer service environments.
• Strong communication and guest-first attitude.
• Proficiency with reservation systems and technology.

Responsibilities

• Welcome guests and manage check-in/check-out with professionalism.
• Oversee reservations, room allocations, and upsell upgrades.
• Respond to guest inquiries, resolve concerns, and anticipate needs.
• Collaborate with departments to ensure seamless operations.
• Process payments and maintain accurate financial records.
• Promote hotel amenities, packages and on-site experiences.
• Support revenue management through effective room allocation and upselling.
• Stay informed about current offers, pricing and guest experience initiatives.

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Upselling

Flexibility

Tools

Reservation systems

Job description

Encore by Mingara on the NSW Central Coast is seeking a hospitality professional to welcome guests, manage check-in/check-out, and deliver exceptional service from arrival to departure.

You will oversee reservations, room allocations, and guest inquiries while collaborating with all departments to create seamless experiences and maximise guest satisfaction. Flexibility to work mornings, evenings, weekends and holidays is required.