Guest Experience Lead - Front Desk & Memberships

Belgravia Leisure; Australia; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Free facility access

Career development

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer for Lakeside Leisure Centre in Greenway. You will deliver front‑of‑house services, reception, merchandising and sales to members and casual users, and support Learn to Swim events and carnivals.

You will engage customers, manage bookings, promote services and maintain a safe, welcoming environment in line with our Mission and Values. Weekend work and daytime weekday availability are required.

Qualifications

• Experience in customer service and cash handling is essential.
• Knowledge of POS systems and membership sales is preferred.
• Current First Aid and CPR certifications are required.
• Police Check and Working with Children Check are mandatory.

Responsibilities

• Provide excellent front-of-house service to members and visitors.
• Handle reception, merchandising and sales; process bookings and enrolments.
• Support Learn to Swim programs and carnivals; assist with kiosk duties as needed.
• Open/close procedures and uphold safety, security and centre policies.

Skills

Customer service

Cash handling

POS familiarity

Membership sales

Public relations

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Police Check

Working with Children Check

Tools

POS software

Membership software

Job description

Belgravia Leisure is seeking a friendly Guest Experience Officer for Lakeside Leisure Centre in Greenway. You will deliver front‑of‑house services, reception, merchandising and sales to members and casual users, and support Learn to Swim events and carnivals.

You will engage customers, manage bookings, promote services and maintain a safe, welcoming environment in line with our Mission and Values. Weekend work and daytime weekday availability are required.