Guest Experience & Membership Sales Pro (Part-Time)

Belgravia Health & Leisure Group Pty Ltd; Portland; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual/Part-time role

Great work–life balance

Career development opportunities

Job summary

Belgravia Leisure in Portland, VIC is seeking a Guest Experience Officer to drive membership sales and deliver exceptional guest service. You will engage with members and guests, answer enquiries, and provide accurate information to help them join or upgrade memberships.

You will also conduct tours, process memberships, and ensure data accuracy while maintaining knowledge of all centre services. Weekend and after-school hours may be required, with a focus on delivering a positive experience.

Qualifications

• Sales targets achieved daily.
• Guest experience and customer service excellence.
• Handle enquiries and provide information accurately.
• Conduct tours to convert prospects to memberships.
• Process memberships and data entry in line with policy.
• Maintain up-to-date knowledge of centre services and activities.
• Demonstrate sound cash handling and use of POS.
• Align with Belgravia CLEAr Values.

Responsibilities

• Achieve set sales targets on a daily basis.
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant and accurate information to prospective members by handling enquiries per processes.
• Conduct tours of the centre to convert prospects into memberships.
• Process memberships and data entry per policy.
• Maintain knowledge of all centre services and activities.
• Demonstrate cash handling principles and POS use.
• Demonstrate Belgravia Values in daily actions.

Skills

Sales experience

Customer service

Cash handling

Communication skills

Tools

POS systems

Job description

Belgravia Leisure in Portland, VIC is seeking a Guest Experience Officer to drive membership sales and deliver exceptional guest service. You will engage with members and guests, answer enquiries, and provide accurate information to help them join or upgrade memberships.

You will also conduct tours, process memberships, and ensure data accuracy while maintaining knowledge of all centre services. Weekend and after-school hours may be required, with a focus on delivering a positive experience.