Guest Experience Host — Resort Concierge & Sales

Travel + Leisure Co.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Development funding

Discounted stays across AU/NZ

Career development

Job summary

Travel + Leisure Co. in Sydney is seeking a Guest Experience Host to welcome and assist owners and guests, provide local attraction information, and coordinate check-in with resort teams.

You will register guests, schedule sales appointments, and deliver outstanding service across all touchpoints, including phone, fax, and computer systems. A background in hospitality and strong communication are essential; weekend and public holiday availability is required.

Qualifications

• Previous experience in a similar hotel position.
• Strong customer service and local area knowledge.
• Excellent communication and interpersonal skills.
• Willing to work flexible shifts including nights and weekends.

Responsibilities

• Greet and check in owners and guests.
• Provide information on local attractions.
• Complete department paperwork.
• Operate phones, faxes, and computers.
• Set up sales appointments for centers and via livestream.
• Build rapport to ensure an exceptional guest experience.
• Coordinate with resort operations for smooth check-in.
• Explain the benefits of traveling within Wyndham Destinations.
• Meet targets and KPIs set by the business.
• Be available for weekend and public holiday shifts.

Skills

Hospitality experience

Customer service

PMS systems

Tools

Hirum PMS

Fidelio PMS

Opera PMS

Job description

Travel + Leisure Co. in Sydney is seeking a Guest Experience Host to welcome and assist owners and guests, provide local attraction information, and coordinate check-in with resort teams.

You will register guests, schedule sales appointments, and deliver outstanding service across all touchpoints, including phone, fax, and computer systems. A background in hospitality and strong communication are essential; weekend and public holiday availability is required.