Resort Guest Experience Specialist

Travel-Leisure-Co; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounted hotel stays

Career development funding

Career growth opportunities

Job summary

Travel + Leisure Co. in Sydney is seeking a Guest Experience Host to warmly greet and register owners and guests, provide information on local area attractions, and help guests enjoy a memorable stay at our resort network.

You will generate sales appointments for our sales centers, work closely with the resort operations team to ensure a seamless check-in, and thrive in a fast-paced hospitality environment. Weekend and public holiday shifts are required, with a comprehensive benefits package.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Generate sales appointments for our sales centers.
• Work with resort operations for seamless check-in and guest transition.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

PMS systems experience

Job description

Travel + Leisure Co. in Sydney is seeking a Guest Experience Host to warmly greet and register owners and guests, provide information on local area attractions, and help guests enjoy a memorable stay at our resort network.

You will generate sales appointments for our sales centers, work closely with the resort operations team to ensure a seamless check-in, and thrive in a fast-paced hospitality environment. Weekend and public holiday shifts are required, with a comprehensive benefits package.