Guest Experience Host & In-Person Lead Generator

seek.com.au; Merrijig; On-site; AUD 48,000 - 70,000; Full time

Benefits offered by this job

Global employee discounts

Learning & development platform

Recognition & rewards program

Job summary

Accor is seeking a Guest Experience Host/Face-To-Face Lead Generator to greet guests, assist front desk operations and book tours during their stay. You’ll schedule onsite appointments for member updates or club presentations and help ensure a seamless guest journey.

Ideal candidates bring hospitality or customer service experience, strong communication and relationship-building skills, and a sales-driven mindset.

Qualifications

• Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales
• Strong communication and relationship-building skills
• Sales-driven mindset with ability to identify opportunities and influence outcomes
• Positive, energetic, and self-motivated approach
• Professional presentation and strong attention to detail
• Ability to work flexible shifts including weekends and public holidays

Responsibilities

• Schedule onsite guests for Member Updates or Club presentations during their stay
• Meet monthly tour budgets and other key performance indicators
• Assist in ensuring prospects meet the Company's tour qualification specifications
• Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment
• Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings

Skills

Hospitality

Customer service

Lead generation

Promotional marketing

Face-to-face sales

Communication

Relationship-building

Sales mindset

Job description

Accor is seeking a Guest Experience Host/Face-To-Face Lead Generator to greet guests, assist front desk operations and book tours during their stay. You’ll schedule onsite appointments for member updates or club presentations and help ensure a seamless guest journey.

Ideal candidates bring hospitality or customer service experience, strong communication and relationship-building skills, and a sales-driven mindset.