Guest Experience Host & Face to Face Lead Generator

Travel + Leisure Co.; Shire of Mansfield; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Global discounts

Learning platform access

Personalized rewards

Diversity & inclusion

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator to enhance guest stays with exceptional service and seamless front desk operations at our onsite location.

You will schedule onsite guest appointments for Member Updates or Club presentations, aim to meet tour budgets, and assist in qualifying prospects according to company standards. Join a vibrant team and unlock exclusive global discounts and Accor learning opportunities.

Responsibilities

• Schedule onsite guests for Member Updates or Club presentations.
• Meet monthly tour budgets and other key performance indicators.
• Assist in ensuring prospects meet the Company's tour qualification specifications.
• Handle greeting and registering members and guests; provide local area information; complete department paperwork; use communication equipment.
• Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator:

• Sales Appointment Generation:Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets:Meet monthly tour budgets and other key performance indicators.
• Tour Generation:Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge:Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance:Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You:

• Skills Development:Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks:Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning:Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards:Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment:Work in a dynamic and supportive environment that values diversity and inclusion.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.