Guest Experience Host & Face to Face Lead Generator

seek.com.au; Merrijig; Presencial; AUD 48 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Global employee discounts

Learning & development platform

Recognition & rewards program

Resumo da oferta

Accor is seeking a Guest Experience Host/Face-To-Face Lead Generator to greet guests, assist front desk operations and book tours during their stay. You’ll schedule onsite appointments for member updates or club presentations and help ensure a seamless guest journey.

Ideal candidates bring hospitality or customer service experience, strong communication and relationship-building skills, and a sales-driven mindset.

Qualificações

• Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales
• Strong communication and relationship-building skills
• Sales-driven mindset with ability to identify opportunities and influence outcomes
• Positive, energetic, and self-motivated approach
• Professional presentation and strong attention to detail
• Ability to work flexible shifts including weekends and public holidays

Responsabilidades

• Schedule onsite guests for Member Updates or Club presentations during their stay
• Meet monthly tour budgets and other key performance indicators
• Assist in ensuring prospects meet the Company's tour qualification specifications
• Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment
• Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings

Conhecimentos

Hospitality

Customer service

Lead generation

Promotional marketing

Face-to-face sales

Communication

Relationship-building

Sales mindset

Descrição da oferta de emprego

Guest Experience Host & Face to Face Lead Generator

We are the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator:

Sales Appointment Generation:Schedule onsite guests for Member Updates or Club presentations during their stay.

Performance Targets:Meet monthly tour budgets and other key performance indicators.

Tour Generation:Assist in ensuring prospects meet the Company's tour qualification specifications.

Guest Concierge:Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.

Guest Assistance:Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You:

Recognition and Rewards:Attractive incentive and recognition program. Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.

Skills Development:Build your skills and expertise to reach your full potential and achieve your personal goals.

Exclusive Perks:Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.

Continuous Learning:Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.

Vibrant Environment:Work in a dynamic and supportive environment that values diversity and inclusion.

Why You'll Love It

This role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.

What You'll Bring:

Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales

Strong communication and relationship-building skills, with confidence engaging guests in person

A sales-driven mindset with the ability to identify opportunities and influence outcomes

A positive, energetic, and self-motivated approach

Professional presentation and strong attention to detail

Ability to work flexible shifts including weekends and public holidays