Guest Experience Host

Wyndham; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Exclusive global discounts

Access to Accor learning platform

Recognition and rewards

Job summary

Travel + Leisure Co. in Melbourne is seeking a part-time Guest Experience Host/Face-To-Face Lead Generator to enhance guest stays with exceptional service at the front desk.

You will schedule onsite tours, greet guests, and meet performance targets while providing local area information and seamless assistance during their stay.

Qualifications

• Previous experience within a similar hotel position.
• Experience generating leads and sales.
• Genuine passion for customer service and local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming.
• High levels of computer literacy.
• Experience with a PMS system (Hirum, Fidelio, Opera) advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Professional grooming

Computer literacy

Tools

Hirum PMS

Fidelio PMS

Opera PMS

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Joy Is In The Journey

Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne Team as a part-time Guest Experience Host today!

About the Role

Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

What You'll Bring

• Previous experience within a similar hotel position
• Experience successfully generating leads and sales
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.