Guest Experience Host – Front Desk (Casual, Perth)

Venus Hospitality Services Pty Ltd; Perth; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Meals provided whilst on duty

Collaborative environment and support

Employee Assistance Program and Welll?

Discounts across all venue within the 

Opportunity to work within an award-w?

A culture based on values of passion,

State Buildings benefits

Job summary

COMO The Treasury in Perth's Historic State Buildings seeks friendly Front Office Hosts to deliver exceptional guest service. You will assist with check-ins and check-outs using our PMS, greet guests, and create a welcoming arrival experience.

Key qualities are excellent communication, hospitality passion, and the ability to work in a fast-paced environment. This casual role offers Summer-season availability and employee benefits within the building complex.

Responsibilities

• Greet and assist guests during check-in and check-out with the hotel’s Property Management System (PMS).
• Maintain a clean, organised, and inviting arrival lounge and back-of-house areas.
• Address guest requests, complaints, and inquiries with sincerity, professionalism, and discretion.
• Identify guest preferences and update profiles to enhance their future visits.
• Provide attentive service to repeat, long-term, and special occasion guests.
• Collaborate with hotel colleagues to ensure a positive and seamless guest experience.
• Report any issues or unusual occurrences to the Duty Manager or Front Office Manager.
• Participate in training, team meetings, and adhere to hotel policies and procedures.

Job description

COMO The Treasury in Perth's Historic State Buildings seeks friendly Front Office Hosts to deliver exceptional guest service. You will assist with check-ins and check-outs using our PMS, greet guests, and create a welcoming arrival experience.

Key qualities are excellent communication, hospitality passion, and the ability to work in a fast-paced environment. This casual role offers Summer-season availability and employee benefits within the building complex.