Guest Experience Hero (Casual) — Flexible Coastal Park

Colonial Group; Ventnor; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holidays

Referral program and recognition items

Flexible work schedules

Job summary

Ingenia Phillip Island Holidays is seeking a Casual Guest Experience Officer to warmly welcome guests, share local information, and deliver memorable experiences on-site. You’ll handle check-ins/outs, promote other Ingenia destinations, and help run activities while staying within park policies and maintaining safety and presentation standards.

The role offers flexible schedules, a friendly team, and opportunities to contribute to guest satisfaction and memorable stays at Phillip Island Holidays.

Qualifications

• Experience in hospitality or tourism is required.
• Strong customer service mindset and guest-focused approach.
• Comfort with Microsoft Office and booking systems is preferred.

Responsibilities

• Welcome guests at Phillip Island Holidays and provide local information and check-in/out support.
• Convert walk-in bookings and upsell suitable products while following policies.
• Coordinate and deliver engaging activities within budget and maintain a tidy environment.
• Maintain presentation standards and support achievement of guest satisfaction goals (NPS).
• Assist with caretaking duties and ensure site rules compliance when needed.

Skills

Hospitality experience

Customer service

Attention to detail

Microsoft Office

Newbook booking system

Teamwork

Communication

Tools

Newbook

Job description

Ingenia Phillip Island Holidays is seeking a Casual Guest Experience Officer to warmly welcome guests, share local information, and deliver memorable experiences on-site. You’ll handle check-ins/outs, promote other Ingenia destinations, and help run activities while staying within park policies and maintaining safety and presentation standards.

The role offers flexible schedules, a friendly team, and opportunities to contribute to guest satisfaction and memorable stays at Phillip Island Holidays.