Casual Guest Experience Specialist - Coastal Holiday Park

Ingenia Communities; Ventnor; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staff discounts

Employee rewards

Flexible schedules

Job summary

Ingenia Communities operates Phillip Island Holidays and is seeking a Casual Guest Experience Officer to greet guests, share park information, and ensure smooth check-in and check-out. You’ll promote other Ingenia Holidays destinations, upsell suitable products, coordinate engaging activities, and help maintain a safe, tidy environment while delivering memorable experiences.

A background in hospitality or tourism is preferred; must have a Working with Children Check, a current driver’s license,

Qualifications

• Experience in hospitality or tourism.
• Valid Working with Children Check.
• Current driver’s license.

Responsibilities

• Welcome guests, provide park/local area info, and manage check-in/out.
• Convert walk-in bookings, upsell products, and capture guest details.
• Coordinate and deliver engaging holiday activities within budget and maintain a safe environment.
• Maintain presentation standards and support adherence to site rules.

Skills

Hospitality experience

Customer service

MS Office

Tools

Newbook

Job description

Ingenia Communities operates Phillip Island Holidays and is seeking a Casual Guest Experience Officer to greet guests, share park information, and ensure smooth check-in and check-out. You’ll promote other Ingenia Holidays destinations, upsell suitable products, coordinate engaging activities, and help maintain a safe, tidy environment while delivering memorable experiences.

A background in hospitality or tourism is preferred; must have a Working with Children Check, a current driver’s license,