Guest Experience Host - Coastal Holiday Park

Ingenia Communities Group; Bellbrae; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Staff discounts

Flexible schedules

Retailer discounts

Rewards program

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Torquay Holidays site. You will warmly welcome guests, manage check-in/out, and promote neighbouring Ingenia Holidays destinations.

The role involves planning holiday activities, staying within budget, and ensuring a safe, tidy environment while delivering outstanding service. Ideal candidates have hospitality or tourism experience, are proficient with Microsoft Office and Newbook, and hold a Working with Children

Qualifications

• Experience in hospitality or tourism preferred.
• Proficient with Microsoft Office and booking systems like Newbook.
• Working with Children Check and a valid driver’s licence required.

Responsibilities

• Welcome guests warmly and manage park check-in/out.
• Convert walk-in bookings, upsell products, and capture guest details.
• Plan and deliver engaging holiday activities within budget while maintaining safety and tidiness.
• Support caretaking duties and enforce site rules.

Skills

Guest experience

Customer service

Attention to detail

Empathy

Teamwork

Communication

Tools

Newbook

Microsoft Office

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Torquay Holidays site. You will warmly welcome guests, manage check-in/out, and promote neighbouring Ingenia Holidays destinations.

The role involves planning holiday activities, staying within budget, and ensuring a safe, tidy environment while delivering outstanding service. Ideal candidates have hospitality or tourism experience, are proficient with Microsoft Office and Newbook, and hold a Working with Children