Guest Experience Host - Flexible Shifts

Colonial Group; Inverloch; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Staff discounts on Ingenia HolidayPArk

Employee referral rewards

Flexible work schedules

Job summary

Ingenia Holidays Inverloch is seeking a Casual Guest Experience Officer to welcome guests, assist with park information, and ensure a memorable stay at the Inverloch Holidays site in Victoria. You’ll assist with check-in/out, promote other Ingenia destinations, and help run engaging activities while keeping the park inviting and safe.

Join a friendly team and enjoy flexible schedules, staff discounts, and opportunities to grow in a customer-focused hospitality role within a coastal holiday

Qualifications

• Experience in hospitality or tourism, or eagerness to build skills.
• Confident using Microsoft Office and booking systems like Newbook.
• Valid Working with Children Check and a current automatic driver’s license.

Responsibilities

• Welcome guests warmly, provide information about the park and local area, ensuring smooth check-in and check-out.
• Convert walk-in bookings, upsell suitable products, and capture guest details in line with policies.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe, tidy environment, and encourage guest participation.
• Maintain high standards of presentation and follow sales and service procedures to support customer satisfaction goals.
• Support caretaking duties as needed, including site cleanliness and after-hours guest assistance.

Skills

Guest service

Empathy

Communication

Attention to detail

Teamwork

Tools

Newbook

Microsoft Office

Job description

Ingenia Holidays Inverloch is seeking a Casual Guest Experience Officer to welcome guests, assist with park information, and ensure a memorable stay at the Inverloch Holidays site in Victoria. You’ll assist with check-in/out, promote other Ingenia destinations, and help run engaging activities while keeping the park inviting and safe.

Join a friendly team and enjoy flexible schedules, staff discounts, and opportunities to grow in a customer-focused hospitality role within a coastal holiday