Casual Guest Experience Host

Ingenia Communities; Penrith City Council; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Staff discounts

Referral rewards

Flexible schedules

Job summary

Ingenia Communities is seeking a Casual Guest Experience Officer for the Nepean River Holidays site. You will welcome guests, share local information, and ensure a smooth check-in/out experience while promoting other Ingenia destinations.

You’ll contribute to memorable stays, support activity delivery, and help maintain a safe, tidy park environment with strong guest satisfaction focus.

Qualifications

• Experience in hospitality or tourism preferred.
• Working with Children Check is required.
• Valid driver’s license is preferred.

Responsibilities

• Welcome guests, provide park information, and ensure smooth check-in/out.
• Promote Ingenia Holidays destinations and upsell appropriate products.
• Plan and deliver engaging activities within budget and maintain safety.
• Maintain high presentation standards and support guest satisfaction goals (NPS).
• Assist with park caretaking duties and after-hours guest support.

Skills

Hospitality

Customer service

Teamwork

Attention to detail

Tools

MS Office

Newbook

Job description

Ingenia Communities is seeking a Casual Guest Experience Officer for the Nepean River Holidays site. You will welcome guests, share local information, and ensure a smooth check-in/out experience while promoting other Ingenia destinations.

You’ll contribute to memorable stays, support activity delivery, and help maintain a safe, tidy park environment with strong guest satisfaction focus.