Guest Experience Officer - Phillip Island Holidays

Ingenia Communities; Ventnor; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staff discounts

Employee rewards

Flexible schedules

Job summary

Ingenia Communities operates Phillip Island Holidays and is seeking a Casual Guest Experience Officer to greet guests, share park information, and ensure smooth check-in and check-out. You’ll promote other Ingenia Holidays destinations, upsell suitable products, coordinate engaging activities, and help maintain a safe, tidy environment while delivering memorable experiences.

A background in hospitality or tourism is preferred; must have a Working with Children Check, a current driver’s license,

Qualifications

• Experience in hospitality or tourism.
• Valid Working with Children Check.
• Current driver’s license.

Responsibilities

• Welcome guests, provide park/local area info, and manage check-in/out.
• Convert walk-in bookings, upsell products, and capture guest details.
• Coordinate and deliver engaging holiday activities within budget and maintain a safe environment.
• Maintain presentation standards and support adherence to site rules.

Skills

Hospitality experience

Customer service

MS Office

Tools

Newbook

Job description

Guest Experience Officer - Phillip Island Holidays

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a CasualGuest Experience Officer to join our team at our Phillip Island Holidays site.

Reporting to the Park Manager, you’ll play a key role inbeing the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Phillip Island Holidays offers a relaxed coastal getaway, with stunning beaches, great facilities, and easy access to the island’s famous attractions and wildlife experiences.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.