Guest Experience Officer - Phillip Island Holidays

Colonial Group; Ventnor; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holidays

Referral program and recognition items

Flexible work schedules

Job summary

Ingenia Phillip Island Holidays is seeking a Casual Guest Experience Officer to warmly welcome guests, share local information, and deliver memorable experiences on-site. You’ll handle check-ins/outs, promote other Ingenia destinations, and help run activities while staying within park policies and maintaining safety and presentation standards.

The role offers flexible schedules, a friendly team, and opportunities to contribute to guest satisfaction and memorable stays at Phillip Island Holidays.

Qualifications

• Experience in hospitality or tourism is required.
• Strong customer service mindset and guest-focused approach.
• Comfort with Microsoft Office and booking systems is preferred.

Responsibilities

• Welcome guests at Phillip Island Holidays and provide local information and check-in/out support.
• Convert walk-in bookings and upsell suitable products while following policies.
• Coordinate and deliver engaging activities within budget and maintain a tidy environment.
• Maintain presentation standards and support achievement of guest satisfaction goals (NPS).
• Assist with caretaking duties and ensure site rules compliance when needed.

Skills

Hospitality experience

Customer service

Attention to detail

Microsoft Office

Newbook booking system

Teamwork

Communication

Tools

Newbook

Job description

Guest Experience Officer - Phillip Island Holidays

Phillip Island, Victoria, Australia

Posted Sunday 11 October 2026 at 2:00 pm

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a C asual Guest Experience Officer to join our team at our Phillip Island Holidays site.

Reporting to the Park Manager, you’ll play a key role inbeing the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Phillip Island Holidays offers a relaxed coastal getaway, with stunning beaches, great facilities, and easy access to the island’s famous attractions and wildlife experiences.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.