Duty Manager — Front Office & Guest Experience Lead

Travel-Leisure-Co; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays

Subsidised Private Health Insurance (p

Job summary

Travel + Leisure Co. in Melbourne seeks a Duty Manager to support the Front Office Manager in daily operations, greeting owners and guests, and providing local information. You will lead a team, resolve guest issues, and help promote Vacation Ownership products in collaboration with Sales & Marketing.

The role requires Front Office supervisory experience, Opera PMS knowledge, and strong communication, with flexibility to work evenings and weekends as needed.

Qualifications

• Proven experience in a Front Office supervisory role.
• Knowledge of Opera PMS or similar PMS systems.
• Excellent communication skills, both written and verbal.
• Detail oriented with strong multitasking ability under pressure.
• Positive, proactive approach and guest-focused mindset.
• Bookkeeping/finance experience is highly regarded.

Responsibilities

• Greet and register owners and guests and provide information about local area attractions.
• Assist Front Office Manager in daily operations and guest issue resolution.
• Support administration tasks and oversee a team to maintain service standards.
• Collaborate with Sales & Marketing to introduce guests to Vacation Ownership products.
• Lead and train the team to promote high levels of customer service.

Skills

Front Office supervision

Excellent communication

Time management

Negotiation & problem solving

MS Office proficiency

Bookkeeping/finance experience

Tools

Opera PMS

Job description

Travel + Leisure Co. in Melbourne seeks a Duty Manager to support the Front Office Manager in daily operations, greeting owners and guests, and providing local information. You will lead a team, resolve guest issues, and help promote Vacation Ownership products in collaboration with Sales & Marketing.

The role requires Front Office supervisory experience, Opera PMS knowledge, and strong communication, with flexibility to work evenings and weekends as needed.